Core B2B Review Metrics
Rateables 1-5 Scale + Optional Comments
- Transaction Reliability
- On-time delivery performance
- Order accuracy % (as claimed by reviewer)
- Contract compliance adherence
- Business Practices
- Responsiveness to RFQs/inquiries
- Transparency in pricing & terms
- Crisis/problem resolution effectiveness
- Supply Chain Viability
- MOQ (Minimum Order Quantity) flexibility
- Lead time consistency
- Sustainability/ESG compliance (e.g., packaging, carbon footprint)
- Partnership Potential
- Willingness to customize solutions
- Long-term collaboration value
- Technology/process innovation
Core B2C Rating Dimensions
5-star scale + sentiment analysis
1. Transaction Experience
- 🚚 Delivery Accuracy
Did the product match the website description? - ⏱️ Speed vs. Promise
Arrived Early or On Time/Late - 📦 Packaging Quality
Item condition upon arrival
2. Customer Service
- 💬 Response Time
How quickly issues were resolved - 🔄 Return/Refund Ease
No-hassle process? (Verified returns only) - 🛠️ Problem Resolution
Final outcome satisfaction
3. Product-Specific Metrics
(Adapt by category)
- 🧴 Beauty: Longevity, Skin Reaction (optional)
- 🏠 Home Goods: Assembly Difficulty, Durability
- 🍎 Groceries: Freshness, Shelf Life Accuracy
What are your Observations, we would love to hear?
